Call Center Telemarketing in Italy - Compare International Companies and Quotes for Inbound and Outbound Services
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Call Center Telemarketing in Italy - Quotes & Companies

Call centers and telemarketing businesses in Italy requires knowledge of Italy. Before you start, make sure you have enough information about Italy so that your inbound and outbound services are performed according to your expectations. The regions covered are Southern Europe, a peninsula extending into the central Mediterranean Sea, northeast of Tunisia. Use our convenient form below to receive up to 5 free quotes from call centers and telemarketing companies who can operate in Italy.

When posting your request for a call center or telemarketing firm in Italy, you can specify whether you want inbound or outbound services. Many call centers in Italy will be able to offer customer service functions, answering service capabilities, appointment setting, order taking, order tracking, credit card processing, reservation services and message taking. There are many options to suit your needs, so be sure to shop around and get a competitive quote for call center solutions in Italy. When choosing a call centre in Italy you'll also need to ask if they can offer customer support via email, fax and live web chats in addition to telephone contact. Nowadays, call center and telemarketing companies in Italy will offer call recording services which you can use for training purposes, quality control and fraud protection.

Outsourcing your call center solution to Italy, rather than performing the work in-house, allows you to choose a small or large contact center, depending on your needs and budget. A small contact center inItaly might offer more personalized service. At a large call center, you run the risk of being a small fish in a very big pond. Agents working at smaller call centers in Italy might also benefit from more individual attention from management, which is crucial for initial and ongoing training and development in order to maximize performance levels. Smaller contact centers can also be faster to respond since there is less red tape to slow down progress. Finally, employee turnover is usually lower in smaller call centers in Italy, which could be attributed to a close knit family atmosphere.

On the other hand, larger call centres in Italy offer formal coaching and career progression due to more structure. They will also most likely have more cutting edge technology, tools and equipment. This can have a huge impact on which call center solution will best match your needs. A large centre in Italy naturally also has more staff members, which is convenient when you need to increase your sales force or increase the number of inbound representatives to coincide with a new product launch, for instance.

When you decide to outsource call center and telemarketing duties, the more material you can provide to the call centre in Italy, the better your results will be. Be sure to listen to previously recorded calls in order to monitor quality control and advise the call centre of any script or dialogue changes you'd like agents to make. At the beginning of an upcoming campaign in Italy, allow some extra time before the initial trial period or test to prepare. Budget approximately two months for the campaign to run. Gage the results along the way and create a timetable to keep the communication channels open between yourself and the contact centre in Italy. As the trial campaign comes to an end, you should give another 2 weeks for wrapping everything up and preparing final reports.

See our quick Country Information Chart for your call center telemarketing needs in Italy:

Internationl Cargo shipping to Italy

Capital City
rome

Italy Population
19,913,144 (July 2004 est.)

Italy Languages:
English, native languages

Italy Climate
predominantly Mediterranean; Alpine in far north; hot, dry in south

Italy Location
Southern Europe, a peninsula extending into the central Mediterranean Sea, northeast of Tunisia
Italy Background
Italy became a nation-state in 1861 when the city-states of the peninsula, along with Sardinia and Sicily, were united under King Victor EMMANUEL II. An era of parliamentary government came to a close in the early 1920s when Benito MUSSOLINI established a

Italy International Cargo Shipping Weather

Cargo shippers to Italy know the local weatherMonday

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Call Centers Telemarketing Italy Message Board
Telemarketing companies in Italy
Discount Marketing Calls Inc is a calling company that handles the telemarketing needs of small to medium sized businesses in Italy and beyond. We have been in Bari, Italy since we opened up shop, wh ...
Call centres in Italy
Hi, we have need to relocate our call centre in Italy from Milan to Naples and want to find a reliable company that can help us in the most efficient means possible. We need to make this move within t ...
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