Call Center Telemarketing in Canada - Compare International Companies and Quotes for Inbound and Outbound Services
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Call Center Telemarketing in Canada - Quotes & Companies

Call centers and telemarketing businesses in Canada requires knowledge of Canada. Before you start, make sure you have enough information about Canada so that your inbound and outbound services are performed according to your expectations. The regions covered are Northern North America, bordering the North Atlantic Ocean on the east, North Pacific Ocean on the west, and the Arctic Ocean on the north, north of the conterminous US. Use our convenient form below to receive up to 5 free quotes from call centers and telemarketing companies who can operate in Canada.

When posting your request for a call center or telemarketing firm in Canada, you can specify whether you want inbound or outbound services. Many call centers in Canada will be able to offer customer service functions, answering service capabilities, appointment setting, order taking, order tracking, credit card processing, reservation services and message taking. There are many options to suit your needs, so be sure to shop around and get a competitive quote for call center solutions in Canada. When choosing a call centre in Canada you'll also need to ask if they can offer customer support via email, fax and live web chats in addition to telephone contact. Nowadays, call center and telemarketing companies in Canada will offer call recording services which you can use for training purposes, quality control and fraud protection.

Outsourcing your call center solution to Canada, rather than performing the work in-house, allows you to choose a small or large contact center, depending on your needs and budget. A small contact center inCanada might offer more personalized service. At a large call center, you run the risk of being a small fish in a very big pond. Agents working at smaller call centers in Canada might also benefit from more individual attention from management, which is crucial for initial and ongoing training and development in order to maximize performance levels. Smaller contact centers can also be faster to respond since there is less red tape to slow down progress. Finally, employee turnover is usually lower in smaller call centers in Canada, which could be attributed to a close knit family atmosphere.

On the other hand, larger call centres in Canada offer formal coaching and career progression due to more structure. They will also most likely have more cutting edge technology, tools and equipment. This can have a huge impact on which call center solution will best match your needs. A large centre in Canada naturally also has more staff members, which is convenient when you need to increase your sales force or increase the number of inbound representatives to coincide with a new product launch, for instance.

When you decide to outsource call center and telemarketing duties, the more material you can provide to the call centre in Canada, the better your results will be. Be sure to listen to previously recorded calls in order to monitor quality control and advise the call centre of any script or dialogue changes you'd like agents to make. At the beginning of an upcoming campaign in Canada, allow some extra time before the initial trial period or test to prepare. Budget approximately two months for the campaign to run. Gage the results along the way and create a timetable to keep the communication channels open between yourself and the contact centre in Canada. As the trial campaign comes to an end, you should give another 2 weeks for wrapping everything up and preparing final reports.

See our quick Country Information Chart for your call center telemarketing needs in Canada:

Internationl Cargo shipping to Canada

Capital City
ottawa

Canada Population
19,913,144 (July 2004 est.)

Canada Languages:
English, native languages

Canada Climate
varies from temperate in south to subarctic and arctic in north

Canada Location
Northern North America, bordering the North Atlantic Ocean on the east, North Pacific Ocean on the west, and the Arctic Ocean on the north, north of the conterminous US
Canada Background
A land of vast distances and rich natural resources, Canada became a self-governing dominion in 1867 while retaining ties to the British crown. Economically and technologically the nation has developed in parallel with the US, its neighbor to the south ac

Canada International Cargo Shipping Weather

Cargo shippers to Canada know the local weatherMonday

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