Call Center Telemarketing in Africa - Compare International Companies and Quotes for Inbound and Outbound Services
Call Centers Telemarketing

Call Center Telemarketing in Africa - Quotes & Companies

When outsourcing call center and telemarketing functions to Africa, you will need to research inbound call centres that offer duties such as answering services as well as outbound call centres that conduct telesales and telemarketing. Perhaps you will hire a company that can offer both inbound and outbound services in order to keep all your customer contact under one roof. This is known as a blended call center.

Call center and telemarketing companies in Africa base their reputation on how professional, efficient and effective their services are. Be sure to spend enough time during your selection process to choose a company that will represent your business in the best light possible. Fill out our quick form above and you'll receive up to 5 free quotes from call centers and telemarketing companies that can operate in Africa.

For your call center and telemarketing needs in Africa, please select from the following destination countries:

Call Centers Telemarketing to Algeria Call Centers Telemarketing to Angola Call Centers Telemarketing to Benin
Call Centers Telemarketing to Botswana Call Centers Telemarketing to Burkina Faso Call Centers Telemarketing to Burundi
Call Centers Telemarketing to Cameroon Call Centers Telemarketing to Cape Verde Call Centers Telemarketing to Central African Republic
Call Centers Telemarketing to Chad Call Centers Telemarketing to Comoros Call Centers Telemarketing to Congo
Call Centers Telemarketing to Djibouti Call Centers Telemarketing to Egypt Call Centers Telemarketing to Equatorial Guinea
Call Centers Telemarketing to Ethiopia Call Centers Telemarketing to Gabon Call Centers Telemarketing to Gambia
Call Centers Telemarketing to Ghana Call Centers Telemarketing to Guinea Call Centers Telemarketing to Guinea Bissau
Call Centers Telemarketing to Ivory Coast Call Centers Telemarketing to Kenya Call Centers Telemarketing to Lesotho
Call Centers Telemarketing to Liberia Call Centers Telemarketing to Libya Call Centers Telemarketing to Madagascar
Call Centers Telemarketing to Malawi Call Centers Telemarketing to Mali Call Centers Telemarketing to Mauritania
Call Centers Telemarketing to Mauritius Call Centers Telemarketing to Morocco Call Centers Telemarketing to Mozambique
Call Centers Telemarketing to Namibia Call Centers Telemarketing to Niger Call Centers Telemarketing to Nigeria
Call Centers Telemarketing to Reunion (Fr.) Call Centers Telemarketing to Rwanda Call Centers Telemarketing to Senegal
Call Centers Telemarketing to Seychelles Call Centers Telemarketing to Sierra Leone Call Centers Telemarketing to Somalia
Call Centers Telemarketing to South Africa Call Centers Telemarketing to St. Helena Call Centers Telemarketing to St. Tome and Principe
Call Centers Telemarketing to Sudan Call Centers Telemarketing to Swaziland Call Centers Telemarketing to Tanzania
Call Centers Telemarketing to Togo Call Centers Telemarketing to Tunisia Call Centers Telemarketing to Uganda
Call Centers Telemarketing to Western Sahara Call Centers Telemarketing to Zaire Call Centers Telemarketing to Zambia
Call Centers Telemarketing to Zimbabwe



What to consider when looking for Call Centers and Telemarketing in Africa:

Call center and telemarketing companies in Africa should be judged based on their professionalism, performance, flexibility and value for money.

Perhaps you will decide to use a call center or telemarketing company in Africa because they offer both inbound and outbound services and you'd like to centralize all your customer contact in one location. This is known as a blended call centre. Some call centres in Africa can also perform value-added services like email support, live chat functions and direct marketing support, such as sending mailings before and after campaigns. If you require such additional services, then you should seek a full-service contact center in Africa to work with you.

Contact centers and inbound call centers in Africa may also provide answering services for their clients. This ensures that you never miss a call from a customer or prospect. The answering service can take messages and deliver them to you via email, cell phone, pager, desktop, pda or fax. You can decide whether or not these messages will be sent to you immediately or at pre-arranged scheduled times.

If you are a small business in Africa, you might be looking for a virtual office in Africa to enable you to deliver 24-7 service. Advanced web-enabled operating systems and virtual receptionists can execute functions seamlessly on your behalf. Other functions such as mail services like mail forwarding, order processing and account maintenance can all be outsourced to Africa, freeing up your time so that you can focus on your core business.

When entering into a partnership with a call center or telemarketing company in Africa, make sure you select a company that is affordable and does not charge any hidden fees. Ask about set up fees, training fees and hold-time charges. Keep a close eye on your Cost Per Order so that you can be sure the call centre or contract center in Africa is providing you with a clear, valuable Return on Investment.

Every call center and telemarketing company in Africa must adhere to strict Do Not Contact policies set out by the governing bodies in Africa. Violations are not costly for your bottom line, but for your reputation as well. Protect yourself by doing plenty of research on the rules and regulations in Africa and be sure to conduct data cleansing regularly. You should also record and monitor calls to guard yourself against fraud.

It's a wise idea to ask the telemarketing and call centers in Africa if they are members of professional organisations, industry associations or have attended any industry courses, seminars or networking functions. The International Customer Management Institute (ICMI) offers training, information and consultation for call centres and other companies around the globe that are dedicated to providing first-class customer service. If you choose to work with a company in Africa that has taken courses at an institute such as this one, then you can be sure that your outsourced customer activities are in good hands.

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